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Five best practices to get the most out of customer experience analytics

Dynatrace

What is customer experience analytics: Fostering data-driven decision making In today’s customer-centric business landscape, understanding customer behavior and preferences is crucial for success. Use advanced analytics techniques Customer experience analytics goes beyond basic reporting. surveys and reviews).

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Six performance resolutions for the new year

Speed Curve

Harry Roberts did an eye-opening talk called From Milliseconds to Millions , in which he shared practical wisdom gleaned from his experience as a performance consultant for some of the biggest sites in the world. MORE: Performance culture tips and best practices. Reduce gatekeeping. Increase investment from the business.

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An Opinionated Guide to Performance Budgets

Speed Curve

You can then configure your monitoring tools to send you alerts – or even break the build, if you're testing in your staging environment – when your budgets are violated. For each of these metrics, I've included what type of tool you can use to track them: synthetic and/or real user monitoring (RUM). > Can I use it?

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How We Optimized Performance To Serve A Global Audience

Smashing Magazine

Each stage has its unique challenges and potential pitfalls, as other case studies show. But once we had a good understanding, we knew exactly what to look for and began analyzing the analytics of our user data to identify areas that could be improved. We can then forward this data to a custom analytics service.

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10 Steps to Prepare Your Website for High-Load Days: Are You Ready for Black Friday?

Rigor

Case studies abound. There are many tools available that can help you monitor, manage, and optimize your website and application performance: APM, synthetics, RUM, alerting, alert integrations, and more. How are you monitoring end-user performance today? Traffic patterns outside of normal [RUM or Analytics].

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Don’t Sink Your Website With Third Parties

Smashing Magazine

These services use requests to external hosts (not servers you control) to deliver JavaScript framework libraries, custom fonts, advertising content, marketing analytics trackers, and more. These tools generally work with data from a single page load but go into some greater depth on impact than the tools designed for ongoing monitoring.

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Performance Game Changer: Browser Back/Forward Cache

Smashing Magazine

400 pages , jam-packed with in-depth user research and best practices. Be aware, however, that other analytics may not see this as a page load and need to take extra efforts to also measure these. Though, personally, I am glad they did since it was an interesting case study. Jump to table of contents ?.

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