Business observability and the travel and hospitality industry: a key to successful recovery
Dynatrace
DECEMBER 14, 2021
The airline : My preferences for a recent long-haul flight included price and the availability of aisle seats. Based on my experience, here are my guesses: The airline IT team does not monitor user journeys. Instead, they rely on complaints (through call center or Voice of the Customer feedback ) to uncover problems.
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