Trade-offs under pressure: heuristics and observations of teams resolving internet service outages (Part 1)
The Morning Paper
JANUARY 21, 2020
Trade-offs under pressure: heuristics and observations of teams resolving internet service outages , Allspaw, Masters thesis, Lund University, 2015. In summary, software engineers find themselves in a very unenviable position when attempting to resolve an outage with their service. Preventative design is not enough.
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