Frictionless retail: A pandemic imperative for IT
Dynatrace
SEPTEMBER 10, 2020
When indicators did point to poor user experience, the diagnostic handoff from business to IT was inefficient; different terminology, different metrics, and an often-defensive posture introduced additional delays. The good news is that it’s easy—as a Dynatrace customer—to include your business goals and metrics on your Dynatrace dashboards.
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