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Implementing service-level objectives to improve software quality

Dynatrace

As more organizations embrace microservices-based architecture to deliver goods and services digitally, maintaining customer satisfaction has become exponentially more challenging. Latency is the time that it takes a request to be served. Once you define the critical path, the next step is to create relevant SLOs for each service.

Software 262
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Lessons learned from enterprise service-level objective management

Dynatrace

Example 1: Architecture boundaries. First, they took a big step back and looked at their end-to-end architecture (Figure 2). SLO dashboard defined by architectural boundary. In their new dashboard, they added dimensions for load, latency, and open problems for each component. Not all attempts succeed on the first try.

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Site reliability done right: 5 SRE best practices that deliver on business objectives

Dynatrace

Microservices-based architectures and software containers enable organizations to deploy and modify applications with unprecedented speed. At the lowest level, SLIs provide a view of service availability, latency, performance, and capacity across systems. However, cloud complexity has made software delivery challenging.