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Implementing service-level objectives to improve software quality

Dynatrace

As more organizations embrace microservices-based architecture to deliver goods and services digitally, maintaining customer satisfaction has become exponentially more challenging. By implementing service-level objectives, teams can avoid collecting and checking a huge amount of metrics for each service. Define SLOs for each service.

Software 252
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Site reliability done right: 5 SRE best practices that deliver on business objectives

Dynatrace

As a result, site reliability has emerged as a critical success metric for many organizations. Microservices-based architectures and software containers enable organizations to deploy and modify applications with unprecedented speed. The following three metrics are commonly used to measure success: Service-level agreements (SLAs).

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Lessons learned from enterprise service-level objective management

Dynatrace

Example 1: Architecture boundaries. First, they took a big step back and looked at their end-to-end architecture (Figure 2). SLO dashboard defined by architectural boundary. In their new dashboard, they added dimensions for load, latency, and open problems for each component. Not all attempts succeed on the first try.