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SRE Incident Management: Overview, Techniques, and Tools

Dotcom-Montior

Software services still require physical devices and hardware for them to function. However, in some cases, an incident will become known through a support ticket, a phone call, or even social media, which is never good news when issues are posted publicly for all to see. Asset Management. Incident Logging.

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Front-End Performance Checklist 2021

Smashing Magazine

This guide has been kindly supported by our friends at LogRocket , a service that combines frontend performance monitoring , session replay, and product analytics to help you build better customer experiences. Explore how improving performance can help relieve some of these common problems. Vitaly Friedman. Large preview ).

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Front-End Performance Checklist 2020 [PDF, Apple Pages, MS Word]

Smashing Magazine

Study common complaints coming into customer service and sales team, study analytics for high bounce rates and conversion drops. Explore how improving performance can help relieve some of these common problems. Run performance experiments and measure outcomes — both on mobile and on desktop (for example, with Google Analytics ).

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Front-End Performance Checklist 2019 [PDF, Apple Pages, MS Word]

Smashing Magazine

Study your main competitors, collect metrics on how they perform on mobile and desktop and set thresholds that would help you outpace them. To get accurate results and goals though, first study your analytics to see what your users are on. You can then mimic the 90th percentile’s experience for testing. Image source ).