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Improving Customer Service with Amazon Connect and Amazon Lex

All Things Distributed

So much so, that in March 2017, we announced Amazon Connect, which is the result of nearly ten years of work to build cloud-based contact centers at scale to power customer service for more than 50 Amazon teams and subsidiaries, including Amazon.com, Zappos, and Audible. AI has incredible potential in this area.

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5 key areas for tech leaders to watch in 2020

O'Reilly

This combination of usage and search affords a contextual view that encompasses not only the tools, techniques, and technologies that members are actively using, but also the areas they’re gathering information about. Up until 2017, the ML+AI topic had been amongst the fastest growing topics on the platform. Coincidence?

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What Are ChatGPT and Its Friends?

O'Reilly

All of these models are based on a technology called Transformers , which was invented by Google Research and Google Brain in 2017. It does that very well, and that’s an important technological milestone in itself. Inadequate as they are, technologies like ChatGPT will make it possible to set the bar much higher.

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