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Improving Customer Service with Amazon Connect and Amazon Lex

All Things Distributed

So much so, that in March 2017, we announced Amazon Connect, which is the result of nearly ten years of work to build cloud-based contact centers at scale to power customer service for more than 50 Amazon teams and subsidiaries, including Amazon.com, Zappos, and Audible. AI has incredible potential in this area.

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5 key areas for tech leaders to watch in 2020

O'Reilly

This year’s growth in Python usage was buoyed by its increasing popularity among data scientists and machine learning (ML) and artificial intelligence (AI) engineers. Up until 2017, the ML+AI topic had been amongst the fastest growing topics on the platform. Coincidence? Probably not, but only time will tell.

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What Are ChatGPT and Its Friends?

O'Reilly

All of these models are based on a technology called Transformers , which was invented by Google Research and Google Brain in 2017. 2 However, you don’t need to know how Transformers work to use large language models effectively, any more than you need to know how a database works to use a database.

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