Remove resource-center servicenow
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Connect your software with the right people: Ownership drives effective collaboration

Dynatrace

Despite increasing automation, software development and incident management are human-centered activities. Creation of ITSM tickets (for example, Jira and ServiceNow) and assignment to the right teams. team structure, or links to external resources such as a wiki. Assignment of vulnerabilities to the responsible team members.

Software 201
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AIOps and digital transformation modernize BT

Dynatrace

BT has modernized with AIOps at the center of its digital transformation strategy. For BT, AIOps and digital transformation are at the center of the company’s upcoming three-to-five-year digital transformation strategy. AIOps and digital transformation are at the forefront for BT. BT has 30 million consumer customers, 1.2

Cloud 203
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Cloud operations and observability boost resilience for American Family

Dynatrace

The ability to drive orchestration within a single workflow tool for multiple event sources into ServiceNow. American Family uses OneAgent installations and ingests Amazon CloudWatch metrics into Dynatrace to monitor resources in hundreds of AWS accounts. From there, Dynatrace drove orchestration that occurred in ServiceNow.

Cloud 170