Handbook Monitoring Systems Tuning 
Dynatrace
SEPTEMBER 28, 2021
As we look at today’s applications, microservices, and DevOps teams, we see leaders are tasked with supporting complex distributed applications using new technologies spread across systems in multiple locations. For most systems, an optimum MTTR could be less than one hour while others have an MTTR of less than one day.
O'Reilly
OCTOBER 11, 2022
meme originated in IT’s transformation from manual system administration to automated configuration management and software deployment. We could see it as an example of 1980s-style “ expert systems ,” based on deterministic business rules. Developers who are automating business systems have to determine where humans belong in the loop.
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