Rules versus Results
The Agile Manager
MAY 31, 2012
Assessments are based, not on whether the decisions made are any good, but on whether they were made in accordance with what is deemed to be an appropriate process. We assume, not only that good procedure will give rise to good outcome, but also that the ability to articulate the procedure is the key to good outcomes. -- John Kay, writing in the Financial Times A common error in both the management and governance of IT is an over-reliance on rules, process and "best practices" that portend to gi
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