SRE Incident Management: Overview, Techniques, and Tools
Dotcom-Montior
DECEMBER 8, 2021
By ITIL definition, the service desk may take the form of incident resolution or service requests, but whatever the case, the primary goal of the service desk to provide quick and efficient service. Knowing when and where an error, downtime, or application latency occurs is a critical factor in limiting the impact to users and customers.
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