article thumbnail

Lessons learned from enterprise service-level objective management

Dynatrace

Example 1: Architecture boundaries. This multinational information technology service and consulting company was asked to help a global automotive manufacturer with the management goal of measuring service flow performance. First, they took a big step back and looked at their end-to-end architecture (Figure 2).

article thumbnail

New Product Release: Tasktop Hub 20.4 – Artifact Unions, Micro Focus/Octane Use Case, Configuration History, Daimler AG Connector

Tasktop

If you’re a supplier of the automotive giant, this out-of-the-box solution can effortlessly integrate all of your ALM tools — for example, Atlassian Jira, IBM Jazz, MF ALM and Octane, PTC Windchill RV&S (Integrity), Intland codeBeamer, and ServiceNow — with the Mercedes-Benz/Daimler AG defect and test management system. .

article thumbnail

Reflections from DevOps Enterprise Summit 2019 + Day Three Recap

Tasktop

The automotive giant kicked off proceedings by sharing their ongoing transformation. ” Jeff Downs, Senior Director of Value Stream Architecture. Two other Tasktop customers spoke on the same day — BMW Group and Comcast.

DevOps 8