SRE Incident Management: Overview, Techniques, and Tools
Dotcom-Montior
DECEMBER 8, 2021
ITSM is one of the practices of the Information Technology Infrastructure Library, or ITIL. However, in some cases, an incident will become known through a support ticket, a phone call, or even social media, which is never good news when issues are posted publicly for all to see. It is much more than just IT support.
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