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Improving Customer Service with Amazon Connect and Amazon Lex

All Things Distributed

So much so, that in March 2017, we announced Amazon Connect, which is the result of nearly ten years of work to build cloud-based contact centers at scale to power customer service for more than 50 Amazon teams and subsidiaries, including Amazon.com, Zappos, and Audible. AI has incredible potential in this area.

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A Brief Guide of xPU for AI Accelerators

ACM Sigarch

They unveiled their first two embedded AI chips fabricated with TSMC 40nm process in December 2017: “Journey 1.0 Dataflow Processing Unit (DPU) is the product of Wave Computing, a Silicon Valley company which is revolutionizing artificial intelligence and deep learning with its dataflow-based solutions.

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Rising Tide Rents and Robber Baron Rents

O'Reilly

The answer can be found in the theory of economic rents, and in particular, in the kinds of rents that are collected by companies during different stages of the technology business cycle. Then the cycle begins again with a new class of competitors, who are forced to explore new, disruptive technologies that reset the entire market.

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5 key areas for tech leaders to watch in 2020

O'Reilly

This combination of usage and search affords a contextual view that encompasses not only the tools, techniques, and technologies that members are actively using, but also the areas they’re gathering information about. Up until 2017, the ML+AI topic had been amongst the fastest growing topics on the platform. Coincidence?