Trade-offs under pressure: heuristics and observations of teams resolving internet service outages (Part II)
The Morning Paper
JANUARY 23, 2020
Trade-offs under pressure: heuristics and observations of teams resolving internet service outages , Allspaw, Masters thesis, Lund University 2015. The process tracing exercise included: Examning IRC transcripts from multiple channels. Monitoring for success also followed each corrective response action. The last word.
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