Improving Customer Service with Amazon Connect and Amazon Lex
All Things Distributed
JUNE 30, 2017
So much so, that in March 2017, we announced Amazon Connect, which is the result of nearly ten years of work to build cloud-based contact centers at scale to power customer service for more than 50 Amazon teams and subsidiaries, including Amazon.com, Zappos, and Audible. AI has incredible potential in this area.
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