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Customer expectations for retail: Beyond digital experience

Dynatrace

Let’s shift our focus to the backend systems and business processes, the behind-the-scenes heroes of end-to-end customer experience. Decentralized last-mile delivery strategies such as micro-fulfillment centers complicate inventory management and order fulfillment oversight. Technology to the rescue? Multi-channel logistics.

Retail 208
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Panel Recap: How is your performance and reliability strategy aligned with your customer experience?

Dynatrace

I recently joined two industry veterans and Dynatrace partners, Syed Husain of Orasi and Paul Bruce of Neotys as panelists to discuss how performance engineering and test strategies have evolved as it pertains to customer experience. This blog summarizes our great conversation for the posed questions.

Strategy 183
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What’s ahead for AI, VR, NFTs, and more?

O'Reilly

Prompt engineering, a field dedicated to developing prompts for language generation systems, will become a new specialization. Supply chains and business logistics will remain under stress. We’ll see new tools and platforms for dealing with supply chain and logistics issues, and they’ll likely make use of machine learning.

Logistics 117
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How architecture evolves into strategy

O'Reilly Software

A look at the roles of architect and strategist, and how they help develop successful technology strategies for business. Technology systems are difficult to wrangle. Our systems grow in accidental complexity and complication over time. Patil called " Data Scientist: The Sexiest Job of the 21st Century."

Strategy 100
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To understand the risks posed by AI, follow the money

O'Reilly

It’s difficult to argue with David Collingridge’s influential thesis that attempting to predict the risks posed by new technologies is a fool’s errand. We ought to heed Collingridge’s warning that technology evolves in uncertain ways. But how much greater are the risks for the next generation of AI systems?

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The future of synthetic testing is in the cloud

Dynatrace

Cloud can be confusing, even to technology folks and there’s a lot of misinformation out there. And the last thing you want to do with synthetic is introduce false positives (the bane of all synthetic testing) into the system, and yet this was happening too often. or “How will performance be accurate if the machine is not physical?”

Cloud 202
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Forming an Architecture Modernization Enabling Team (AMET)

Strategic Tech

Typically, there’s a period where modernization is discussed as the pains of legacy systems and/or ways of working are noticed and become ever more prominent, blocking the business strategy. Some companies talk about modernizing for years before they make a serious commitment. We informally call this the Noticing stage.