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Customer expectations for retail: Beyond digital experience

Dynatrace

Let’s shift our focus to the backend systems and business processes, the behind-the-scenes heroes of end-to-end customer experience. Decentralized last-mile delivery strategies such as micro-fulfillment centers complicate inventory management and order fulfillment oversight. Multi-channel logistics. Technology to the rescue?

Retail 198
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Panel Recap: How is your performance and reliability strategy aligned with your customer experience?

Dynatrace

I recently joined two industry veterans and Dynatrace partners, Syed Husain of Orasi and Paul Bruce of Neotys as panelists to discuss how performance engineering and test strategies have evolved as it pertains to customer experience. This blog summarizes our great conversation for the posed questions.

Strategy 175
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What’s ahead for AI, VR, NFTs, and more?

O'Reilly

Prompt engineering, a field dedicated to developing prompts for language generation systems, will become a new specialization. Supply chains and business logistics will remain under stress. We’ll see new tools and platforms for dealing with supply chain and logistics issues, and they’ll likely make use of machine learning.

Logistics 119
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How architecture evolves into strategy

O'Reilly Software

A look at the roles of architect and strategist, and how they help develop successful technology strategies for business. I'm offering an overview of my perspective on the field, which I hope is a unique and interesting take on it, in order to provide context for the work at hand: devising a winning technology strategy for your business.

Strategy 100
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Continuous integration and continuous delivery (CI/CD): How it enhances DevOps and continuous deployment

Dynatrace

When they check in their code, the build management system automatically creates a build and tests it. If the test fails, the system notifies the team to fix the code. With the logistics of integrating and testing builds automated, engineers can focus on what they do best: coding.

DevOps 266
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The future of synthetic testing is in the cloud

Dynatrace

And the last thing you want to do with synthetic is introduce false positives (the bane of all synthetic testing) into the system, and yet this was happening too often. When a data center had issues, or a box has issues, our customers had issues. Scaling up – or down – was a real challenge. Cloud effectively solves each of these major issues.

Cloud 201
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Forming an Architecture Modernization Enabling Team (AMET)

Strategic Tech

Typically, there’s a period where modernization is discussed as the pains of legacy systems and/or ways of working are noticed and become ever more prominent, blocking the business strategy. Some companies talk about modernizing for years before they make a serious commitment. We informally call this the Noticing stage.