article thumbnail

Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. That lesson remains important. Multi-channel logistics.

Retail 211
article thumbnail

2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 229
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Retailers must embrace DevSecOps to deliver a modern, resilient shopping experience

Dynatrace

IT leaders in the retail sector now face pressure to deliver exceptional experiences to improve conversion rates, drive loyalty, and increase revenue. If they fail to digitize and improve interactions, retailers risk losing customers to competitors. However, this practice is still emerging for most retail organizations.

Retail 189
article thumbnail

Why Continuous Performance Testing for Retail Apps Matters

DZone

The retail industry has been actively adopting digital transformation in order to provide a better user experience. According to current trends, the reliance on digital channels has been enormous, placing them at the core of all significant online retail operations. The answer is "digital confidence.".

Retail 245
article thumbnail

The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. It’s no longer a one-day event. Increasingly, consumers want an omnichannel experience.

Retail 174
article thumbnail

How retailers can deliver goods securely in the current state of vulnerability management

Dynatrace

Dynatrace has released a new segment of its annual global chief information security officer (CISO) survey to reveal the state of vulnerability management in the retail sector. The 2022 CISO Research Report: Retail” surveyed 325 IT professionals within the retail industry. Leaving the tills open.

Retail 192
article thumbnail

Five questions with Forrester Analyst: The state of the UK Retail landscape

Dynatrace

For retail, in particular, the crisis has forced many to accelerate the execution of strategic plans for digital customer experience and operational excellence. Consumers may be more likely to interact more “digitally” with brands going forward, and online sales are expected to make up a greater proportion of overall retail sales.

Retail 182