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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. Order processing workflow is triggered by customer orders.

Retail 208
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The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. It’s no longer a one-day event. This further expands an already complex attack surface.

Retail 171
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Digital transformation strategies: Success stories from three digital transformation journeys

Dynatrace

Organizations in every industry are engaged in some form of digital transformation, integrating technology into all areas of the business. Digital transformation strategies are fundamentally changing how organizations operate and deliver value to customers. Digital tools and technologies provide a more efficient way of doing things.

Strategy 180
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Black Friday traffic exposes gaps in observability strategies

Dynatrace

If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. As Alois Reitbauer, chief technology strategist at Dynatrace, noted in 2020, organizations shouldn’t be caught off guard during Black Friday and other high-volume times. What’s the problem with Black Friday traffic?

Traffic 197
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What is digital transformation? How to transform your business strategy

Dynatrace

Digital transformation is the integration of digital technology into all areas of a business. This process reinvents existing processes, operations, customer services, and organizational culture. They need to not only embrace new technologies, but also let go of legacy mindsets and processes that hinder change.

Strategy 200
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Accelerating digital transformation for financial services companies with a unified observability platform

Dynatrace

Banking customers now expect digital experiences on par with those delivered by leading e-commerce and technology companies, and emerging financial technology (fintech) companies are racing to provide these kinds of experiences. So are established competitors, which are investing in platform plays to boost market share.

FinTech 198
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Causal AI use cases for modern observability that can transform any business

Dynatrace

And while generative AI was much hyped in 2023, the deterministic quality of causal AI—which determines the precise root cause of an issue—is a key foundation for reliable recommendations that emerge from generative AI technologies. Retailers can analyze how factors such as demand, competition, and market trends affect pricing.