Digital first, and always: Five critical metrics for measuring customer experience at federal agencies
Dynatrace
NOVEMBER 3, 2023
They are designing and overseeing websites in which experiences and transactions are seamless, easy to navigate, and quickly completed – whether on a desktop, laptop, tablet, or smartphone. The website satisfaction score is 69, which is also on the decline. Download now! down from a high of 72.3 Page load time. Rage clicks.
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