Remove ITSM
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Optimizing anomaly detection and noise

Dynatrace

Ultimately I wanted to avoid creating too many tickets in our ITSM solution. Imagine traditional support operations: for every alert detected by a monitoring system, a ticket is created in an ITSM solution, someone then takes action on the ticket, kicks-off activities until the situation is resolved and the ticket can be closed.

Tuning 263
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How SAP accelerates ServiceNow adoption with Dynatrace

Dynatrace

That’s only possible if key IT service management (ITSM) solutions can work together with observability and AIOps platforms. To enable this, IT teams need a precise configuration management database (CMDB) that can be kept up to date in real-time.

Retail 220
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Connect your software with the right people: Ownership drives effective collaboration

Dynatrace

Creation of ITSM tickets (for example, Jira and ServiceNow) and assignment to the right teams. Furthermore, knowledge about the ownership of a service enables additional automation, such as: Notification of relevant teams of production issues that need their attention. Assignment of vulnerabilities to the responsible team members.

Software 198
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SRE Incident Management: Overview, Techniques, and Tools

Dotcom-Montior

We should also note that incident management is just one element of a larger concept known as IT Service Management, or ITSM. ITSM defines how teams design, create, and deliver their services. ITSM is the policies, processes, and structure behind the lifecycle of IT services. The IT Service Management (ITSM) Framework.

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Dynatrace expands Davis AI with Davis CoPilot, pioneering the first hypermodal AI platform for unified observability and security

Dynatrace

Autoremediation workflows or automated integrations with ChatOps, DevOps, and ITSM tools have never been easier. Auto-coded workflows Davis CoPilot auto-generates code to make it easier to create workflows using natural language input. It can generate reports and take action automatically.

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Dynatrace enables tool-agnostic automation for your application lifecycle

Dynatrace

This causes challenges for DevOps and SRE teams when extending the lifecycle with additional steps, integrating new third-party software such as pipeline tools or ITSM tools, or just replacing one tool with another. Dynatrace helps to orchestrate processes independently of DevOps tooling. To address the problem of processes (i.e.,

DevOps 182
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Efficient SLO event integration powers successful AIOps

Dynatrace

Validating and integrating this approach into an intelligent ITSM tool like ServiceNow, for example, will optimize service management by aligning IT services with business needs, ensuring efficient delivery and improved user experiences. The crucial final step is to highlight strong signals that genuinely impact the end user.