Forget SLAs – Today, It’s All About Service-Level Objectives (SLOs)
DZone
AUGUST 31, 2021
What’s Wrong With SLAs? “A service-level agreement (SLA) is a commitment between a service provider and a client,” according to Wikipedia. “Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.”. SLAs are thus contracts between third parties – contracts that can drive the wrong business outcomes.
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