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Automatic Call Distribution System: How to Leverage it for a Contact Center?

Simform

The post Automatic Call Distribution System: How to Leverage it for a Contact Center? appeared first on Insights on Latest Technologies - Simform Blog. In fact, research shows that about 33% of Americans switch companies after a single instance of poor service.

Systems 52
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Automate your work with unified observability and custom solutions

Dynatrace

In this blog post, we explore real-life scenarios shared by our customers, partners, and internal users at Dynatrace, offering inspiration to kickstart your own journey with custom solutions powered by AppEngine. They needed a way to automatically calculate the disk resizing point and the target disk size to trigger the resizing operation.

AWS 216
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Automatic connection of logs and traces accelerates AI-driven cloud analytics

Dynatrace

Logs are a crucial component in the mix that help BizDevOps teams understand the full story of what’s happening in a system. Automatically connect logs and distributed traces at scale. It shows that a call to the payment provider was declined because the credit card verification failed.

Analytics 221
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Evolving from Rule-based Classifier: Machine Learning Powered Auto Remediation in Netflix Data…

The Netflix TechBlog

In this blog post, we present our project on Auto Remediation, which integrates the currently used rule-based classifier with an ML service and aims to automatically remediate failed jobs without human intervention.

Tuning 210
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Part 1: How Dynatrace and GitHub help you deliver better software faster

Dynatrace

These problems are the drivers behind Dynatrace’s solution offering called Cloud Automation and this two-part blog series shows how to tackle these problems using GitHub Actions. Automatic and configurable detection rules for component versions. Topics in this blog series. awareness ? inventory and analysi s? Annotation.

Software 246
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How Dynatrace uses Dynatrace to combat the Log4j vulnerability (Log4Shell)

Dynatrace

As organizations started learning about Log4Shell from news feeds, blogs, and social media, the Dynatrace security team—and Dynatrace Application Security—kicked into action. Dynatrace Application Security automatically found our risk exposure to Log4Shell in production in real-time. Incident detection and response.

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Automatic intelligent observability into Envoy-proxied services of your Istio service mesh (GA)

Dynatrace

The increasing number of smaller, decoupled services brings new challenges for controlling complexity within systems. Of course, this comes with all the benefits that Dynatrace is known for: the Davis® AI causation engine and entity model, automatic topology detection in Smartscape, auto-baselining, automated error detection, and much more.

Traffic 202